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I love the quote you finished with - effective communication is about connection instead of perfection. That resonates deeply with a work project my team just finished, which was exploring ways to enable English-only staff to provide support services to individuals who only spoke Spanish without another person translating. The technology (earbuds) was not perfect, but everyone was satisfied with the experience, citing the importance of those human threds of connection. Thanks!!

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I won’t shut up about that How to speak bad English episode!

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